Refund Policy

Return Eligibility

At PupzStyle, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item under the following conditions:

• The return must be initiated within 30 days of the purchase date.
• Items must be in their original condition, unworn, and with all tags attached.
• All returns must include the original packaging.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@pupzstyle.com to request a return authorization.
• Provide your order number and the reason for the return.
• Once your return is authorized, you will receive instructions on how to send the item back to us.

Refund Methods and Processing Time

Refunds will be processed using the original payment method. Please allow up to 7-10 business days for the refund to appear in your account after we receive the returned item. Note that shipping fees are non-refundable.

Special Cases

In the case of receiving a damaged or incorrect item, we apologize for the inconvenience and are committed to resolving the issue quickly:

• Contact our customer service team within 48 hours of receiving the item to report the issue.
• We will cover the return shipping costs for damaged or incorrect items.
• Replacement items will be shipped at no additional cost.

Exceptions to the Policy

Certain items are exempt from our return policy:

• Personalized or custom products cannot be returned unless they are damaged or incorrect.
• Items purchased on clearance or sale are final sale and not eligible for return.

We appreciate your understanding and support as we strive to create exceptional products for dog lovers. If you have any questions regarding our refund policy, please feel free to reach out to us.